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FAQ

Frequently asked questions

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Services

What is the turnaround time for a resume?
Our turnaround times vary depending on requested services. Resumes are typically delivered within 3-5 business days. For immediate needs, we offer a 48-hour Expedited Service at an additional cost.
Does Aced Resume provide any additional service?
In addition to resume writing, we provide our clients the opportunity to take advantage of some of our other job-search services. When customizing your package, select any of our additional services that you need, and it will automatically be added to your order. Our additional services are listed below:

1. Cover Letter: Receive a professionally crafted introductory letter helping you stand out from competing applicants.

2. LinkedIn Optimization: Appear in more search results to recruiters through an optimized and keyword rich LinkedIn Profile.

3. Thank You Letter: Impress interviewers by going the extra mile to thank them for the opportunity to sit down with them.
How do you price your services?
Our pricing structure varies depending on what you need. We are one of the only resume companies that fully allows you to customize a package unique to your needs. The pricing of our primary and optional services are listed below:

Primary Resume Packages:
Entry Level Resume: $87
Mid Level Resume: $87
Executive Level Resume: $ 87

Optional Services:
LinkedIn Optimization: $90
Cover Letter: $40
Resume Critique: $FREE
Thank You Letter: $FREE
Follow-Up Letter: $FREE
Resume Prep Guide: $FREE

Delivery Rates:
Standard: $FREE
Expedited: $67

Writers

How do i communicate with my writer?
Communication is one of our principles. As one of our clients, we want you to feel connected and part of a safe process. That being said, we have made it as easy as possible to connect with your assigned executive writer. The most popular communication, method chosen by our writers, is by email. It helps us to chart our communications chronologically along with any change requests. If you need to connect with your writer via phone, by emailing your writer, you will arrange a phone call and they will give you a guide to coordinate a time that works best for you.
What qualifications does my writer have?
Before being employed as an AcedResume® Professional Consultant, all our writers are fully certified and tested. Being experienced in many different industries, we are well positioned to fulfill our customers ' needs with a strong matching writer.
When/how will my resume writer reach out to me?
A few minutes after placing your order with us, you will be sent a brief questionnaire providing us with the details we need to properly place you with a strong matching writer.

Within 24 hours of filling out the brief questionnaire sent to you, you will be assigned to a writer best suited for your industry. Within the same 24 hours, you will then receive an introductory email from your writer including a brief background on who they are, some of their experience, and their plan meet your unique needs.

Customer Support

I need revisions, what do I do?
We normally ask that you email any requests to your assigned resume writer when given the rough draft of your resume or other service items.
How long can I ask for revisions after receiving my final resume?
You have 30 days to request any revisions from the date of receipt concerning the final copy of your resume. Any requests will be subject to charge after that.
Can I change my resume writer?
In the rare case you are not happy with your writer, you can send us an email to support@acedresume.com to request a change in your assigned writer. We have several writers accredited throughout multiple industries. Once we receive your request, we will contact you to learn more about your inquiry and then match you with a writer that is better suited to your needs.
If I am not satisfied, can I ask for a refund?
Aced Resume provides a professional service for resume writing, LinkedIn optimization, interview prep and other professional documents that include but are not limited to: cover letters, thank you letters, followup letters. All sales are final. There is no period, upon purchasing our services, where a trial or grace period will be issued. There can be various iterations and revisions for each writing project as needed. The writers of Aced Resume will work with the client throughout the revision period (differs depending on some packages) until they are satisfied with their request items. Each client will be able to receive an unlimited number of revisions within a 14 day period of time from the moment they are given the first draft of their items at a reasonable request.

Contingent upon the client contacting us in writing within 90 days of receiving the final version, Aced Resume guarantees that if the client does not receive more interviews within 60 days of receiving the final version of their resume, we will rewrite their resume once more free of charge. Only certain packages or eligible for this guarantee.

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